This issue occurs when the information you are trying to access either has errors that make it unreadable or is not present (if using removable media or cloud storage).
If you are otherwise able to access the media in question, move your file from that media to another location and try to access the file from that location.
For more information, see How do I move/transfer my Quicken data file from one computer to another?
If you still cannot access your file, contact Customer Support.
Other troubleshooting
- Password recovery [Support Article]
- What if I need to delete/reset the Password Vault? [Support Article]
- Handling Downloaded Transactions [Support Article]
- Error When Using Online Services: OL-304 [Support article]
- Error When Updating Accounts: CC-503 [Support Article]
- Message When Connecting to a Bank Using One Step Update: CC-555 [Support Article]
- Error Message When Updating Accounts: CC-890, CC-891, or CC-580 [Support Article]
- Error When Updating Accounts: CC-502 [Support Article]
- Error When Using Online Services: CC-505 [Support Article]
- Password Vault: [your bank] could not use the password you entered. [Support Article]
Overview
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