The Quicken Cloud Repair Tool automatically appears if there is an issue with your cloud data. It is only used if an issue is detected by Quicken. The Quicken Cloud Repair Tool does not appear otherwise and cannot be accessed from the menus.
During synchronization, your desktop data is compared with your Quicken Cloud data. When something unexpected is detected in one of the data sets, the Quicken Cloud Repair Tool displays and helps you resolve the problem. This ensures that your data is accurate and consistent no matter where you view it, or how many times you sync. if there is an issue, you will see a screen similar to this:
When the Quicken Cloud Repair Tool appears, do the following:
- In the Severity and Description columns, review the relative impact and summary of each issue.
Severity Meaning Critical The problem may prevent an account and its transactions from syncing with the Quicken Cloud. Important The problem relates to a property of your data, such as a transaction category or tag, and could affect the accuracy and consistency of your account balances. Low The problem relates to a program setting, such as an alert trigger point. - In the Repair column, review the default solution if listed. You can make changes, but it's usually best to accept Quicken's recommendations.
- Select Apply. Unless you've chosen to ignore each problem, Quicken makes the repairs and re-syncs your data with the Quicken Cloud.
What to do if there is no repair suggestion
If there are no repair suggestions, here are two common things you can try. You can also contact Quicken Customer Support.
Update your software
Check to be sure you are on the latest version of Quicken and Quicken Mobile. For more information see Troubleshooting Issues with the Quicken Mobile App.
Reset your cloud data
To reset the cloud data through the desktop program and reset your mobile connection:
- Go to Edit > Preferences > Mobile & Web.
- Click Reset your cloud data.
- Open the Quicken Mobile App.
- Tap the Menu icon
in the upper left. - Tap the Logout button at the bottom of the screen.
- Sign back in with the same Quicken ID.
Note
To assist Quicken Support with troubleshooting, Quicken keeps a log file of the problems found and repairs made by the Quicken Cloud Repair Tool. To view or print it, click View Log at the bottom of the dialog.
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