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  1. Open the account that you use to track this customer's payments and invoices.
  2. Click  (the Account Actions icon), and then choose New Credit.
  3. At the top of the Credit form, fill out the customer information area.
  4. Enter the canceled items in the line item area.
  5. If you want to preview the credit form, click Print. Then click Preview.
  6. If you want to print the Credit form, click Print. Then click Enter.

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