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  1. Open the account that you use to track this customer's payments and invoices.
  2. Click  (the Account Actions icon), and then choose New Credit.
  3. In the Credit form, in the Customer field, select the name of the customer from whom you incurred the bad debt.
  4. In the Business Tag field, select the business tag you used in the original invoice.
  5. In the Credit Number field, enter the original invoice number.
  6. From the Category list, select (if it already exists) or type the category Bad Debt.
  7. Enter the amount of the bad debt in the Amount field.
  8. Click Receive Pmt to display the Customer Payment dialog.
  9. Select the Apply Existing Credits check box to have Quicken apply the credit to the invoice.
  10. Click Save. Quicken updates (decreases) the balance of your invoices/receivables account.

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