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  1. Choose Tools menu > Online Center.
  2. Select the financial institution you want to update from the Financial Institution drop-down menu.
  3. While pressing CTRL+F3 on your keyboard, click Contact info at the top of the screen. You must do all three at the same time.
  4. Select the financial institution you want to update, and click Refresh. The branding and profile information will be listed under current status as needs updating.
  5. Click OK.
  6. Click Update/Send, enter your financial institution Password, and select OK. Follow any additional instructions. 
  7. Repeat the steps above for all financial institutions you get the error for.
  8. Click Contact Info again to review the information.