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| What Will Happen to Your Account
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| Is my Quicken Brokerage account still active now?
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| Your Quicken Brokerage account is, and will remain, active online until December 12, 2003. You can continue to manage your account as you normally would until December 9.
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| What do I have to do to maintain access to online brokerage services after December 12, 2003?
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| You don't have to do anything. Your account will automatically be transferred to Muriel Siebert & Co., Inc. as a SiebertNet account, unless you transfer your account to another brokerage.
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| What if I want to transfer my account to a different brokerage?
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| You can transfer your Quicken Brokerage powered by Siebert account to any brokerage company you choose. Some of the major brokerages that other Quicken customers use are included in a chart we have provided for your convenience. However, in the event you wish to have your account(s) transferred to another brokerage company, you will need to advise us in writing and include authorization to transfer your account(s) along with the required documents no later than December 9, 2003.
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| What pricing will apply to my new SiebertNet account?
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| New pricing will apply to your new SiebertNet account.
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| How soon will I have access to my new SiebertNet account?
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| You will have access to your new SiebertNet account on December 15, 2003. If you have not already received it, you will soon get a mailing from Muriel Siebert & Co., Inc. with details on how to access your new SiebertNet account(s).
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| What will happen to my portfolio and my assets?
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| All your positions will be transferred over to your new account. As part of this transfer, all your money market fund balances and any account credit balances will be moved from Pershing, LLC to the equivalent class of money fund at National Financial Services, LLC. A sheet comparing money funds and a prospectus for the Capital Reserve funds will be included in the mailing you will receive shortly. It is important that you read the prospectus carefully.
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| Will these changes impact my monthly account statement and year-end Form 1099?
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| You will receive two December account statements, one from Pershing and one from National Financial Services, LLC. You may also receive two Forms 1099 at year-end.
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| Your Quicken.com Member ID and Password
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| What will happen to my Quicken Brokerage Member ID and password?
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| Your Member ID and password will still be valid at Quicken.com. They will give you secure access to your Quicken Watch Lists, your My Finances page and all of the other investing resources available at Quicken.com.
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| Will my Quicken Brokerage Member ID be valid at my new brokerage?
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| No. You will need to establish a new user ID and password/PIN for your SiebertNet account at Muriel Siebert & Co., Inc. You will receive information shortly in the mail that includes details on accessing your new SiebertNet account online. If you transfer your account to another brokerage of your choosing, they will be able to provide you with information about their login process.
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| Can I still download brokerage data into my Quicken software?
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| Yes, you can still use the Quicken One Step Update to update your Quicken data with participating brokerages. Download terms, conditions, features and pricing may vary by brokerage.
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| How can I keep my portfolio on Quicken.com up to date?
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| The most automatic way to update all your holdings is to set up your new portfolio to download from your new participating brokerage and then export your new portfolio from Quicken to Quicken.com. After your Quicken Brokerage powered by Siebert account is transferred, set up your new SiebertNet (or other participating brokerage) account to download your transactions directly from that institution. See the list of participating brokerages. Once you have done this, you can also set this account up to be exported to Quicken.com. This way, you can view your shares and positions on Quicken.com. Quicken's One Step Update can actually do both of these in one easy step. Download terms, conditions, pricing and features may vary by brokerage.
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| Will I still get real-time quotes on Quicken.com?
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| No. Real-time quotes will not be available to you on Quicken.com once the Quicken Brokerage powered by Siebert service is discontinued. You can, however, still get delayed quotes (15 minutes for NASDAQ, 20 minutes for other exchanges) at Quicken.com. However, as a SiebertNet customer, you will receive free real-time quotes on SiebertNet.com. Terms, conditions, pricing, and availability of features subject to change at any time. See www.siebertnet.com for details.
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| What other features will continue to work at Quicken.com?
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| Many investing and financial planning features will still be available to you at Quicken.com. You can still get an up-to-date look at your current holdings and portfolio value by updating your Quicken.com portfolio through your new participating brokerage account. You can use the Portfolio Analysis tools on Quicken.com to look at sector diversification against a model portfolio, analyze individual stocks and mutual funds and more. Other financial tools, such as the One-Click Scorecard, can help you keep your investment decisions in line with your financial goals.
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| Setting Up Your Quicken Software
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| Shutting down transaction download for your Quicken Brokerage powered by Siebert account
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| If you've been using your Quicken software to download transactions from your Quicken Brokerage powered by Siebert account, you'll need to deactivate your transaction download capability and then reactivate it for your new participating brokerage account. Following are full instructions for both procedures for both Quicken 2003 and Quicken 2004. (Deactivation procedures are included here; setting up your new financial institution is covered separately.) If you're using an older version of Quicken, the steps are slightly different. For further assistance, please contact one of our customer service representatives at 1-888-548-7924, any time between 7:30am to 7:30pm ET, Monday through Friday. Deactivating online transaction download in Quicken 2004 - Open Quicken 2004 and go to your Quicken Brokerage powered by Siebert account.
- Select the tab titled Summary at the top of the account window. You are now on the Summary page.
- Notice the section titled Account Attributes that is located on the Summary page.
- Select the button on the bottom of this section called Change Online Services. The Account Details dialog is now open with the Online Services section visible.
- Notice the Transaction Download section that shows, 'Transaction download is activated.' Select the button 'Deactivate' to disable the ability to download Quicken Brokerage powered by Siebert transactions into your Quicken software.
- Select Yes, you would like to deactivate the service.
- Select OK to deactivate the account for downloading. You can disregard the message to contact the financial institution. There is no need to contact Intuit or Siebert regarding deactivating transaction download to Quicken.
Deactivating online transaction download in Quicken 2003. - Open Quicken 2003 and go to your Quicken Brokerage powered by Siebert account.
- Select the tab titled Overview at the top of the account window. You are now on the summary page.
- Notice the section titled 'Account Attributes' located on the Overview page.
- Select the button on the bottom of this section called 'Change Online Services'. The Account details dialog is now open with the Online Services section visible.
- Notice the Transaction Download section that shows, 'Transaction download is activated.' Select the button 'Deactivate' to disable the ability to download Quicken Brokerage powered by Siebert transactions into your Quicken software.
- Select Yes, you would like to deactivate the service.
- Select OK to deactivate the account for downloading. You can disregard the message to contact the financial institution. There is no need to contact Intuit or Siebert regarding deactivating transaction download to Quicken.
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| Setting up online transaction download with a new financial institution
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| After you have shut down transaction download in Quicken, you can set up your new participating brokerage account for transaction download as follows: Activating online transaction download with a new institution in Quicken 2004 - Open Quicken 2004 and go to the account you wish to activate transaction download services. (You can either set up a new account in Quicken to represent your new broker or use your existing Quicken Brokerage powered by Siebert account; we recommend using your existing Quicken Brokerage powered by Siebert account).
- Select the tab titled Summary at the top of the account window. You are now on the Summary page.
- Notice the section titled Account Attributes located on the Summary page.
- Select the button on the bottom of this section called Edit Account Details. The Account details dialog is now open with the General Information section visible.
- Select the Financial Institution field and delete the name 'Quicken Brokerage powered by Siebert'.
- Then enter the name 'myStreetscape' if your new broker is Muriel Siebert & Co. (or the name of another financial institution if you chose a different brokerage company) as the name of the new Financial Institution that you wish to download transactions from.
- Now select the Online Services tab at the top of the dialog. The Online Services section of the Account Details dialog is now visible.
- Select the Activate button next to the sentence, Transaction Download is available.
- Enter the Customer ID and Password provided by the financial institution you are now downloading transactions from.
Activating online transaction download with a new institution in Quicken 2003 - Open Quicken 2003 and go to the account you wish to activate transaction download services. (You can either set up a new account in Quicken to represent your new broker or use your existing Quicken Brokerage powered by Siebert account; we recommend using your existing Quicken Brokerage powered by Siebert account).
- Select the tab titled Overview at the top of the account window. You are now on the Overview page.
- Notice the section titled Account Attributes located on the Overview page.
- Select the button on the bottom of this section called Edit Account Details. The Account details dialog is now open with the General Information section visible.
- Select the Financial Institution field and delete the name 'Quicken Brokerage powered by Siebert'.
- Then enter the name 'myStreetscape' if your new broker is Muriel Siebert & Co., Inc. (or the name of another financial institution if you chose a different brokerage company) as the name of the new financial institution that you wish to download transactions from.
- Now select the Online Services tab at the top of the dialog. The Online Services section of the Account Details dialog is now visible.
- Select the Activate button next to the sentence, Transaction Download is available.
- Enter the Customer ID and Password provided by the financial institution you are now downloading transactions from.
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