Tracking account information in Quicken and Quicken.com
 
 
Does my financial institution connect to Quicken software?
Click here to see if your financial institution connects to Quicken software.
 
 
What financial institutions provide direct Web updates to Quicken.com?
These financial institutions will update account information directly on Quicken.com at the user's request without requiring you to initiate the update from Quicken. If your financial institution is not on the list, ask them about plans to provide online account access to Quicken.com in the near future.

Brokerage Accounts

Accutrade
Ameritrade
E*Trade
MSDW Online
PaineWebber
Salomon Smith Barney
TD Waterhouse

Credit Card Accounts

Discover Card
Quicken Credit Card

If your financial institution is not on the list, you will need to use Quicken 2003, 2004 or 2005 for Windows to update your account. Supported by over 1700 financial institutions, Quicken software will allow you to easily update account information on Quicken.com with the One Step Update feature. Find out if your financial institution supports Quicken software.

 
 
How do I get my account information in Quicken onto Quicken.com?
Quicken's One Step Update feature lets you transfer selected Quicken account information to Quicken.com.

Read the overview about updating your Quicken accounts on Quicken.com.

 
 
I don't own Quicken software. Can I still view my account information on the Web?
You will only be able to view your account information on the Web if you have obtained Quicken for Windows software and export your account information to Quicken.com on a regular basis.

You must own and register a copy of Quicken 2003, 2004 or 2005 for Windows in order to perform this export. If you are not currently a Quicken software user, you can purchase a current copy of Quicken for Windows in our online store.

 
 
How is my investment account affected by this change?
You can still maintain a portfolio on Quicken.com by downloading to Quicken 2003, 2004 or 2005 from your financial institution. See whether your brokerage is available in Quicken. If your brokerage is available in Quicken, you can:

  1. Set up a connected account from Quicken.
  2. Download your holdings, as well as your investment transactions, into Quicken.
  3. Synchronize your investment holdings to your Quicken.com account.

Support for downloading transactions is available only in Quicken. If you first perform a One Step Update from Quicken to Quicken.com, Quicken will automatically create the account for you.

Read more about updating your Quicken accounts on Quicken.com.

 
 
How do I start tracking my account information in Quicken and copy that data to Quicken.com?
See the overview on updating your Quicken accounts on Quicken.com.
 
 
How do I enter a basic transaction into my Quicken account register?
The following instructions provide an overview of entering transactions. For more information, see the help for your version of Quicken.

  1. In the account register, find the new transaction line.
  2. Change the date if necessary.

    You can enter a new date directly over the date Quicken puts in the Date field. You don't have to type the slashes.

  3. If this is a check, enter the check number in the Num field.
  4. In the Payee field, indicate who receives this payment or gives you this deposit.
  5. Enter an amount in the Payment field or Deposit field.
  6. Assign a category to the transaction:

    Depending on your payee information Quicken may suggest a category. If you'd like to use the category Quicken suggests, press the TAB key to move to the next field. If you change the category to one of your own choosing, Quicken remembers your change.

    The selected business data Quicken uses to categorize your transactions is provided by infoUSA Inc.

    Choose a category from the list and press the TAB key.

    Enter a category; Quicken will attempt to QuickFill, or complete, your entry for you.

    The types of choices you can make in the Category field are:

    • Expense categories (for payments)
    • Income categories (for deposits)
    • Transfers to other accounts (in square brackets)

  7. Click Enter.

Refer to Quicken Help for more details on entering transactions in an account register.

 
 
What versions of Quicken software can I use to update my accounts on Quicken.com?
In order to update your Quicken accounts on Quicken.com, you will need to have a version of Quicken 2003, 2004 or 2005 for Windows. If you do not own a version of Quicken that includes the Quicken.com One Step Update feature, you can purchase a current copy of Quicken in our online store.Currently, the Quicken.com account One Step Update feature is not available on Quicken for Macintosh.
 
 
Compare downloaded transactions and update your register
  1. In the Compare to Register section of the account register, choose the source of the transactions you are comparing from the Data From drop-down list.

    If there are payments and transfers to be accepted, you must update these transactions before transactions from any other source. You cannot delete these online payments and transfers. Transactions in the Compare to Register section may come from many sources including imported QIF files, QuickEntry transactions, WebEntry transactions, and online payments and transfers from your financial institution.

    If, after reviewing the downloaded transactions, everything appears correct, you can click Accept All to accept all transactions into your Quicken register. Otherwise, follow the remaining steps of in section.

  2. Select a matched transaction and compare it to the one selected in the register above:
    • If the transaction is correctly matched, click Accept.
    • If the transaction is matched in error, click Unmatch.
    Quicken attempts to match the transaction again. If no transactions are close enough, Quicken changes the transaction's status to New.

  3. Repeat these steps for each matched transaction.

  4. Select a new transaction.

    Quicken displays it in the register.

  5. Depending on why the transaction wasn't marked as matched, follow one of these two instructions:
    • If the transaction should be matched to one or more transactions in your Quicken register, click Manual Match and select the one or more transactions that match the "New" transaction.
    • If you select a single transaction, it is the same as accepting a matched transaction.

    If you select more than one transaction, Quicken enters a split transaction in your Quicken register with a single line for each selected transaction and a line for the difference in amounts, if any.

    If the transaction is new you can optionally edit the transaction in the register (for example, to add a category or memo).

  6. Click Accept.
  7. Repeat these steps for each new transaction.

Note: If you don't want to enter a transaction in your register, select the transaction and click Delete in the Compare to Register section. When you click Accept, Quicken cannot undo this action.

Final step: Update your Quicken.com accounts with Quicken data.

 
 
Download transactions from your financial institution into Quicken
Depending on your financial institution, the download method is either Direct Connect or Web Connect. Before you continue, find out which method your financial institution supports.

Download an online account statement using a direct connection

  1. Click on the Finance menu, choose the Online Center, then click the Transactions tab.

  2. Choose your financial institution.

  3. Click Update/Send.

  4. Make sure the "Download my latest online transactions and balances from..." instruction is checked.

  5. Enter whatever PINs are required by your financial institution and click Send. (You may not be asked to enter a PIN until you click Send.)

    When you connect to download transactions, you retrieve information for all online accounts at the currently selected financial institution. Depending on your financial institution, you can download as much as 90 days' worth of transactions.

  6. When your connection is finished, review the Transmission Summary window, and then click OK.

  7. For each account with downloaded information, Quicken displays a lightning bolt on the account's QuickTab: select each account to see its latest downloaded transactions.

    If you have QuickTabs hidden, from the Transactions tab Account list, select each account to see its latest downloaded transactions.

Next step: Compare downloaded transactions and update your register.

Download an online account statement using Web Connect

  1. From your account information page at your financial institution's web site, click the Download into Quicken button.

  2. If this is the first time you have downloaded information for this account, or if Quicken cannot determine which is the appropriate account, Quicken asks you to identify the Quicken account you use to track this financial information.

    • If you have set up a Quicken account for this account, click Use existing Quicken account and choose the account from the pop-up list.
    • If you have not yet set up a Quicken account for this account, click Create a new Quicken account and enter a name for this account.

  3. Click Continue.

    Your recent account history is sent from your financial institution to Quicken. Depending on the amount of information being sent, you may see a progress bar indicating how much of the transfer is complete.

  4. When your recent account history has been transferred, Quicken takes you to the Online Center.

    From the Online Center you can edit the downloaded transactions, if necessary. For example, you may want to add categories to uncategorized transactions. When you're finished editing your transactions, you can accept them into your Quicken register.

Next step: Compare downloaded transactions and update your register.

 
 
Enable your Quicken account for online access with your financial institution
  1. Choose Banking menu > Online Banking Setup.

    (For investment accounts, choose Investing menu > Online Investing Setup.)

  2. Click Edit Existing Quicken Account. Select the account you want to enable for online access, and then click Next.

  3. If you have not entered the name of the financial institution where this account is held, Quicken displays a banner at the top of the register. Click the link in the top left corner and choose your financial institution. Quicken then displays a new banner with two steps.

  4. If you do not have an online services PIN for this account, click Step 1: Apply for a PIN. If you already have a PIN, click Step 2: Enable your account.

  5. Depending on the services offered by your financial institution, follow one of these two options:

    • If your financial institution supports Web Connect, Quicken displays further instructions. Read the instructions and click OK. Quicken then takes you to your financial institution's Web site where you can download a Web Connect file containing your online financial transactions.

    • If your financial institution supports Direct Connection, enter the routing number, account number and customer ID you have received from your financial institution. Depending on your financial institution, this information may be pre-filled for you. Review the information and click Done.

Next step: Download transactions from your financial institution into Quicken.

 
 
Install Quicken for Windows
To send your Quicken account data to Quicken.com, you must be running the appropriate version of Quicken for Windows: Quicken 2003, 2004 or 2005. If you already have one of these versions of Quicken for Windows, skip to the next step.

Next step: Enable your Quicken account for online access with your financial institution.

 
 
Getting started with tracking Quicken accounts on Quicken.com
The following overview describes the process of tracking your Quicken account information on Quicken.com. Click on each of the steps shown here for more detail, or refer to the related topics below.

  1. Install Quicken for Windows.
  2. Enable your Quicken account for online access with your financial institution.
  3. Download transactions from your financial institution into your Quicken register.
  4. Compare downloaded transactions and update your register.
  5. Update your Quicken.com accounts with Quicken data.
 
 
Update your Quicken.com accounts with Quicken data
Note: You will need Quicken 2003, 2004 or 2005 for Windows to update your Quicken.com accounts with data from Quicken.

  1. Open Quicken 2003 or later.

  2. Click on the Online menu, then select One Step Update.

  3. Click on the option Update my bank accounts on Quicken.com.

  4. Click on the link that reads Select Quicken.com data to update, above the box labeled Quicken.com on the One Step Update dialog box.

  5. Select the accounts you want to update on Quicken.com.

  6. Click Update Now.

    Your account information in Quicken will be sent to your accounts on Quicken.com.

Note: investment transactions cannot be sent to or viewed on Quicken.com.

This is the final step. If you'd like to review, return to the first step.

 
 

About your information security
 
 
Security of your financial information
The security and privacy of your financial information is important. Our security and privacy policy is available at the bottom of every feature page. Please review it.

If you'd like to review our terms of service, the online services agreement is available here.

 
 

Synchronization with Quicken accounts
 
 
How do I add a new bank account to Quicken.com?
  1. Be sure you are using Quicken 2003 and later

  2. Click on the Online menu, then select One Step Update.

  3. Select the kinds of accounts you wish to view on Quicken.com by clicking in the check box at the left of the account name. To choose individual accounts, click on the link that reads Select Quicken.com data to update, above the box labeled Quicken.com on the One Step Update dialog box.
  4. When you've made all the selections you want, click Update Now.
Now, on your Quicken.com Account List page, the red Q icon after the account name indicates that the account originated from Quicken.
 
 
How do I delete my Quicken.com user account?
While you can delete individual bank, credit card, and investment accounts from Quicken.com, there is no provision for deleting your account—that is, the Member ID you set up—from Quicken.com.

If you do not wish to continue using Quicken.com to track your account information, log in to Quicken.com with your existing Member ID and delete all your bank, credit card, and investment accounts. This empties out all of your personal data from your existing Quicken.com Member ID. If in the future you want to reestablish your accounts an Quicken.com, you can do so using your existing Member ID or you can create a new one.

 
 
How do I delete an account from Quicken.com?
Click on the Delete link at the far right-hand edge of the Account column. Quicken.com displays a confirmation page asking you to make sure you want to delete the account permanently; if you do, type yes in the box provided, then click Continue. If you don't want to delete, click Cancel.
 
 
Why do I receive the error "This Quicken.com account has a different data file associated with it" when I attempt a One Step Update?
You can only have one Quicken.com account per Quicken data file. If you start a new data file in Quicken, you must start a new Quicken.com account. To do this, sign out, then click on the link at the bottom of the page to sign in with a new Quicken.com Member ID.
 
 
How do I link more than one Quicken file with Quicken.com?
You need to use a different Quicken.com Member ID for each Quicken data file you plan to use. To do this, sign out, then click on the link at the bottom of the page to sign in with a different Quicken.com Member ID.
 
 
Why are my accounts not showing up on Quicken.com even though I just updated them from Quicken?
You may have selected One Step Update and checked Update my banking accounts on Quicken.com without checking all the accounts that need to be sent to Quicken.com. To make sure all your accounts are sent to Quicken.com, perform a One Step Update from Quicken 2003 or later:

Click on the Online menu, then select One Step Update.

. To choose individual accounts, click on the link that reads Select Quicken.com data to update, above the box labeled Quicken.com on the One Step Update dialog box. Make sure there is a check in the left-hand column next to each account you want to be sent to Quicken.com when you do a One Step Update. Then continue with the update as usual.

 
 
How do I update my Quicken.com accounts from Quicken?
Use Quicken's One Step Update to copy your bank account balances, investment portfolio, quotes, reminders, and Quicken Web Entry data to Quicken.com.

  1. Click on the Online menu, then select One Step Update.

  2. Select the kinds of accounts you wish to view on Quicken.com by clicking in the check box at the left of the account name. To choose individual accounts, click on the link that reads Select Quicken.com data to update, above the box labeled Quicken.com on the One Step Update dialog box.
  3. When you've made all the selections you want, click Update Now.
 
 
What does the red Q mean?
Accounts with a red Q were updated on Quicken.com from your Quicken software during One Step Update.
 
 
How do I set up my Quicken accounts on Quicken.com?
To set up a Quicken account for use in Quicken.com, follow these steps in Quicken:

  1. Create the account in Quicken.

    Optionally, you can enable it for online access through Quicken with your financial institution, but this is not necessary to set up the account in Quicken.com.

    Once you have set up your Quicken account, you can view your account information on Quicken.com by using the One Step Update feature from Quicken, as follows.

  2. Perform a One Step Update from Quicken.

    Click on the Online menu, then select One Step Update.

  3. Select the kinds of accounts you wish to view on Quicken.com by clicking in the check box at the left of the account name. To choose individual accounts for Quicken 2003 or later, click on the link that reads Select Quicken.com data to update, above the box labeled Quicken.com on the One Step Update dialog box.

  4. Once your accounts are selected, click Update Now. This will copy all your selected Quicken account information—checking, savings, credit cards, etc.—into your account on Quicken.com.

You can later use WebEntry from Quicken.com to record transactions to your accounts on the Web, which can save you time while traveling, or any time you're away from your desktop Quicken and need to record an important transaction.

 
 
How do I update my accounts from Quicken to Quicken.com?
Quicken's One Step Update lets you copy all your selected Quicken account information—checking, savings, credit cards, etc.—into your account on Quicken.com. You will need Quicken for Windows 2003 or later to update your Quicken.com accounts with data from Quicken.

  1. Open Quicken.

    Click on the Online menu, then select One Step Update.

  2. Click on the option Update my bank accounts on Quicken.com.

  3. Click on the link that reads Select Quicken.com data to update, above the box labeled Quicken.com on the One Step Update dialog box.

  4. Select the accounts you want to update on Quicken.com.

  5. Click Update Now.

    Your account information in Quicken will be sent to your accounts on Quicken.com.

Note: investment transactions cannot be sent to or viewed on Quicken.com.

You can later use WebEntry from Quicken.com to record transactions to your accounts on the Web, which can save you time while traveling, or any time you're away from your desktop copy of Quicken and need to record an important transaction.

 
 
How do I choose not to update an account?
You can choose to update no Quicken account information to Quicken.com, or to update only selected individual accounts. For either choice, start Quicken and perform a One Step Update.

To update no Quicken account information to Quicken.com, click on the check mark next to Update my banking accounts on Quicken.com. This cancels all banking account updates from Quicken to Quicken.com.

To select individual accounts you wish to update on Quicken.com, open the One Step Update dialog box, then click on the link that reads Select Quicken.com data to update. The green arrows at the left of the list entry indicate the bank accounts that are selected for update. To keep from updating an account, click on the green arrow to make it disappear. (Clicking where there is no green arrow puts one there, marking that account for updating; if you accidentally deselect an account you want to keep up to date on Quicken.com, click again to replace the green arrow.)

 
 

About bank accounts
 
 
What happens when I delete an account?
After you delete an account, you no longer have access to it from Quicken.com. The account is deleted from the account list. You can still view and edit the account in Quicken, however, and unless you change your One Step Update settings (or delete the account in Quicken), the account will be updated on Quicken.com the next time you do a One Step Update from Quicken.
 
 
What does the Accounts List page show me about my accounts?
The Accounts List page shows you:

  • A list of all the accounts you track with Quicken, sorted by financial institution.
  • The balance of each account, as of the last time you updated the account information.

    Note: You'll see debit amounts in red, prefixed with a negative sign.

  • The date you most recently updated the data in each account.
  • The total balance for all accounts you track online.
 
 

Updating bank accounts
 
 
I updated my accounts from Quicken, and now I have duplicate accounts in Quicken and in Quicken.com. What do I do?
Account names in Quicken and Quicken.com must match exactly—to the letter and including spaces—for the updating of accounts to be successful. If the account names do not match (for example, if you have deleted an account in Quicken, then created a new account with a similar name), updating your Quicken accounts on Quicken.com will duplicate the unmatched account names.

To solve this, delete one of the accounts from both Quicken and Quicken.com, then do a One Step Update again. (Tip: Be sure to delete the account that is the most out of date.)

 
 
What if I use WebEntry on Quicken.com, but also make the same entry in Quicken—when I do a One Step Update, will I end up with duplicate transactions?
When you do a One Step Update and there are transactions to import from your Quicken.com account, Quicken displays all downloaded transactions in a separate window for your acceptance. If you download a transaction from your Quicken.com account that duplicates a transaction you have already entered in Quicken, you can delete the downloaded transaction without accepting it, and it will not be reflected in your account balance in Quicken. To enter the downloaded transactions into your Quicken balance, you must explicitly accept the transactions you have approved.
 
 
Which accounts can I edit on Quicken.com?
You can use Quicken WebEntry to enter transactions—payments or deposits—made to any of the Quicken accounts that you have set up in Quicken.com. If you are a Quicken user, you will probably find it most effective to use Quicken's One Step Update feature to keep your Quicken.com accounts updated.
 
 
How does Quicken's One Step Update resolve differences between Quicken and Quicken.com accounts?
Quicken.com maintains a highly secure database of information about your Quicken.com account, including transactions through WebEntry or through Quicken's One Step Update. If you have updated your accounts in Quicken, the One Step Update copies the newer information from Quicken into your online account at Quicken.com. If you have used Quicken WebEntry to enter transactions remotely (for example, to record expenses while traveling), One Step Update copies the new transactions into your Quicken accounts to keep them up to date.

Note that if you add a transaction to your Quicken account on line using WebEntry, the transaction will not be reflected in your balance on Quicken.com until you perform a Quicken One Step Update twice—once to download the information into Quicken and update the balance there, and a second time to upload the information into your Quicken.com account.

 
 
How do I update my accounts from Quicken to Quicken.com?
Quicken's One Step Update copies the data you select from Quicken to Quicken.com. In Quicken 2003 and later, click on the Online menu, then select One Step Update. Select the kinds of accounts you wish to view on Quicken.com by clicking in the check box at the left of the account name. To choose individual accounts, click on the link that reads Select Quicken.com data to update, above the box labeled Quicken.com on the One Step Update dialog box, then place a green check mark in each of the accounts you wish to update to Quicken.com.

Once your accounts are selected, click on the Update Now button at the lower-right corner of the One Step Update dialog box. This will copy all your selected Quicken account information—checking, savings, credit cards, etc.—into your account on Quicken.com.

You can later use WebEntry from Quicken.com to record transactions to your accounts on the Web, which can save you time while traveling, or any time you're away from your desktop Quicken and need to record an important transaction.

 
 
After I update my Quicken.com accounts from Quicken, can I make changes on the Web?
Quicken Web Entry lets you enter information from any computer connected to the Internet; later, you can update your Quicken accounts by using One Step Update. Read the overview on updating your Quicken accounts on Quicken.com.